Dear Customer

Integral Energy has had a significant increase in the number of enquiries, applications and meter installations for solar panel connections in N.S.W. This has created a high demand on our processing capability which is resulting in delays which could impact you for a limited period of time.

If you have had new metering equipment installed it is likely that there will be delays in processing the information provided to us by your Accredited Service Provider.

Our delay in processing your documentation is likely to have the following impact on you:

• 1.  You may not receive your account in the normal cycle that you are accustomed to.
• 2.  Your account details may not include readings from the additional metering equipment which actually exists at your home.
• 3.  As a result your account may not show the full details that you are expecting to be present on the account.

Please accept our apology for any inconvenience which you may experience, on a temporary basis, as a result of our processing delays.

Meters installed by Accredited Service Providers will be recording energy throughout, irrespective of when the metering information is entered into our billing system. Customers' accounts will include all energy recorded on their metering once the metering information has been processed.

Where an urgent need exists Integral Energy, Network Connections Branch will endeavour to assist in processing specific documentation to address your concerns. Please contact Paul Hardman in our Network Connections Branch whi will try to assist urgent need