Dear Customer

Integral Energy has had a significant increase in the number of enquiries, applications and meter installations for solar panel connections in N.S.W. This has created a high demand on our processing capability which is resulting in delays which could impact you for a limited period of time.

If you have had new metering equipment installed it is likely that there will be delays in processing the information provided to us by your Accredited Service Provider.

Our delay in processing your documentation is likely to have the following impact on you:

• 1.  You may not receive your account in the normal cycle that you are accustomed to.
• 2.  Your account details may not include readings from the additional metering equipment which actually exists at your home.
• 3.  As a result your account may not show the full details that you are expecting to be present on the account.

Please accept our apology for any inconvenience which you may experience, on a temporary basis, as a result of our processing delays.

Meters installed by Accredited Service Providers will be recording energy throughout, irrespective of when the metering information is entered into our billing system. Customers' accounts will include all energy recorded on their metering once the metering information has been processed.

Where an urgent need exists Integral Energy, Network Connections Branch will endeavour to assist in processing specific documentation to address your concerns. Please contact Paul Hardman in our Network Connections Branch whi will try to assist urgent need

Hi Scott

I just wanted to say a big “THANK YOU” for your customer service.

After originally signing with another supplier, who did not rise to the occasion to install the Solar Panels in time to get the Government Rebate, I was desperately searching for a supplier who would supply and install the Solar Panels and obtain the Government Rebate of $8,000.00

My internet enquiry was promptly attended by you and I was impressed with your “can do” attitude. Your professional approach was refreshing and the contract was finalised within a day. The Solar Panels were installed within the next few days, thanks to your installer, John, who deserves a big THANK YOU for a great job done. This prompt attention and commitment to customer needs has enabled me save my Government Rebate.

I am really pleased with my new 2kW grid solar system and happy with the extremely good quality in terms of both performance and hardware.

I have already recommended your company to my friends and have no reservations to recommend you in future to others, subject to your maintaining the quality of product and service, which you have amply displayed.

Thank you again. It has been a hassle-free and rewarding experience dealing with you.
With Regards
Bob Paalep
Dated: 12.03.09

Peter Friis is a Queensland resident living in Buderim. Peter decided to purchase the grid connected solar system as his contribution towards a more sustainable future ..."I strongly approve of charging carbon costs for dirty fuel such as Coal, yet I am aware that, until we have sufficient clean electrical power, the cost of peak electricity will be beyond the affordable cost to be met by the lower income people; However we MUST allow the Market to make the use of coal unfordable and in my small way I must be prepared to do what I can".

Peter is of the belief that the impact climate change will have upon Australia will be significant..."I do not even trust the Rudd Government to do enough by 2020 to balance the increase of Global Warming, and by then we will have little chance to avoid the release of gases from the frozen tundras, the loss of of the Great Barrier Reef, with its protection of our coastal regions, the declining ability of corrals and crustaceans to form their calcium skeletons, the rising and flooding of the seas and the millions of those seeking refuge from catastrophes. A20% reduction in the use of dirty fuels by 2010 would be possible in Australia, but we must also do more to help others reduce their dirty energy; if we can do all this, the impact will still be high but less so for some countries with such benefits as we have for clean energy supply".

Peter remains confident that climate change can be stopped, ..."it will take time and we will have to adjust by avoiding the wastage such as long distance transport by internal combustion engine and transport our goods by electric trains. We will find that Distance is one of the most expensive means of provision of resources of electricity, goods and of services, we must decentralize where energy is wasted, but also shrink the distances between housing, education, child minding, public transport and workplaces, making the need for private transport less essential. Eventually the world will become healthy again, but that may not be in our lifetime.

Peter also buys green power in addition to his grid connect solar panel system, "I buy Green-Power when and where I can and can afford it, it did influence me to buy the photo voltaic system, though without the Governments assistance I could, as a pensioner, not have afforded it, but being connected to the gird is part of my view that we have to help others who need more than we do".

Peter has the ability to use view his energy usage and history from his Fronius inverter however he has not yet been able to familiarize himself with the functionality of the system yet "the Fronius Grid Inverter, which seems to provide information on production use and everything, is explained in 70 pages of the 85 page booklet and I ave not yet received the billing of use and reduction of cost from the billing company; it seems that the “Fronius IG” booklet does give everything if I only knew how to use it".

Peter's home energy usage is quite low "I have no idea what the average use is in Kwh's, but the average billing charge per quarter has been just over $127".

On the issue of future grid solar system purchases, Peter feels that he will not be relocating nor purchasing any future system, "I have no intention of moving my accommodation; possibly I might go into a place of care, as my age is already almost 79, but that is something that I have presently no reason to concentrate on. All would depend on who wanted the house and did or did not value the presence of the photo voltaic system in the house and if not I could donate it to a charity; I am though still interested in increasing the number of cells by lots of 3 at a time, as I can afford it, but that would be at a cost of several thousand dollars and be a slow process of affordability".